Find answers to commonly asked questions about SakayPH services
Booking a ride is simple! Register an account on our platform, set your pickup location, enter your destination, choose your preferred vehicle type (motorcycle, tricycle, or car), and confirm your booking. A nearby driver will accept your request within minutes.
Yes! You can schedule rides up to 7 days in advance. Simply select the "Schedule" option when booking and choose your preferred date and time. You'll receive a confirmation and reminder before your scheduled ride.
You can cancel your booking through the app within 2 minutes of booking for free. After 2 minutes, a small cancellation fee of ₱20 may apply to compensate the driver for their time and travel.
Absolutely! You can set a different pickup location and contact number for the rider. This is perfect for sending rides to family members, friends, or colleagues.
We accept both cash payments and digital wallet payments through our app. You can top up your SakayPH wallet using GCash, Maya, bank transfer, or over-the-counter payment centers.
Fare is calculated based on a base fare plus distance traveled. Each vehicle type has different rates. You'll see the fare estimate before confirming your booking. The final fare may vary slightly based on actual distance and waiting time.
No! Unlike other ride-hailing services, SakayPH does not implement surge pricing. You pay fair and transparent rates regardless of demand or time of day.
Yes, digital receipts are automatically generated for every completed ride. You can view and download them from your ride history in the app.
Creating an account is free and easy! Click the "Register" button, provide your email address or phone number, create a password, and verify your account. You'll be ready to book rides in minutes.
Click "Forgot Password" on the login page, enter your registered email or phone number, and we'll send you a reset link. Follow the instructions to create a new password.
Go to your account settings in the app. You can update your name, phone number, profile picture, and saved addresses. Some changes may require verification.
Register as a driver on our platform through the "Become a Driver" page. Submit the required documents including valid driver's license, vehicle registration, and NBI clearance. Our team will review your application within 3-5 business days.
Requirements include: valid professional driver's license, vehicle registration (OR/CR), NBI clearance, barangay clearance, and a smartphone for the driver app. Additional requirements may vary by vehicle type.
Earnings depend on the number of completed rides, distance, and vehicle type. Our drivers enjoy competitive commission rates and receive 80% of the fare. Many full-time drivers earn ₱1,500-₱2,500 daily.
Yes! All drivers undergo thorough background checks including NBI clearance verification, drug testing, and driving record assessment. We prioritize your safety above all else.
Yes, all rides are tracked in real-time using GPS. You can share your trip details with trusted contacts so they can monitor your journey. All trip data is recorded for safety purposes.
Our app has an emergency button that connects you directly to local authorities and our 24/7 support team. You can also contact our emergency hotline at +63 965 256 0752.
Yes, every ride is covered by our comprehensive passenger insurance. This covers accidents, injuries, and other unforeseen incidents during your trip.
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