Your safety is our top priority. Follow these guidelines for a secure ride experience.
Verified Drivers
Safety Monitoring
Emergency Response
Comprehensive safety measures to protect both passengers and drivers
Every driver undergoes a rigorous screening process before being approved.
All vehicles must meet strict safety and maintenance requirements.
Technology-driven safety tools at your fingertips during every ride.
Comprehensive protection for every trip you take with SakayPH.
Follow these simple guidelines to ensure a safe and pleasant ride experience
Before getting in, always check that the driver's name, photo, and vehicle details match what's shown in the app. Verify the plate number and vehicle model. If anything doesn't match, do not get in and report it immediately.
Quick Tip: Check before you step inUse the "Share Trip" feature to let your family members or trusted friends track your ride in real-time. They'll be able to see your route, driver details, and estimated arrival time without needing the app.
Quick Tip: Share every trip, especially at nightOur app features a prominent emergency button that instantly connects you to local emergency services and our 24/7 safety team. Your location and trip details are automatically shared for fast assistance. Don't hesitate to use it if you feel unsafe.
Quick Tip: Familiarize yourself with the button locationWhen riding a motorcycle taxi, always wear the DOT-certified helmet provided by your driver. Ensure it's properly fastened. For tricycle and car rides, always buckle your seatbelt. Protective gear significantly reduces injury risk.
Quick Tip: No helmet = No ride. Your safety first!After each ride, take a moment to rate your driver and provide honest feedback. Your reviews help us maintain high safety standards and identify drivers who may need additional training. Every review makes our community safer.
Quick Tip: Be honest and constructive in your feedbackKeep an eye on the route displayed in the app during your trip. If the driver deviates significantly from the suggested route without explanation, use the in-app communication feature to ask why, or contact our support team for assistance.
Quick Tip: Familiarize yourself with your route beforehandTreat your driver with respect and follow local traffic laws. Avoid distracting the driver, and don't ask them to break traffic rules. Remember that both passengers and drivers share responsibility for a safe journey.
Quick Tip: A respectful ride is a safe rideSave these numbers for quick access during emergencies
+63 965 256 0752
911 / 117
911