1. Information We Collect
When you use SakayPH services, we collect the following types of information:
- Account Information: Your name, email address, phone number, and profile picture when you create an account
- Location Data: Real-time location data to provide ride-hailing services, including pickup and drop-off locations
- Payment Information: Payment method details and transaction history for processing payments
- Device Information: Device type, operating system, IP address, and mobile network information
- Usage Data: Ride history, preferences, interactions with the app, and feature usage patterns
- Communication Data: Messages, feedback, ratings, and communications with drivers or support team
Important: We only collect information that is necessary to provide our services. You can choose not to provide certain information, but this may limit your ability to use some features.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our ride-hailing services, including matching riders with drivers
- Payment Processing: To process payments, manage wallets, and handle refunds and transactions
- Communications: To send you ride confirmations, receipts, updates, and respond to your inquiries
- Safety & Security: To verify identities, detect fraud, prevent abuse, and ensure platform safety for all users
- Personalization: To improve your experience by remembering preferences and providing relevant content
- Analytics: To analyze usage patterns, monitor performance, and optimize our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Location Data
Location data is essential for our ride-hailing services. Here's how we handle it:
- Active Rides: We collect real-time location data during active rides to track trip progress, calculate fares, and ensure safety
- Background Location: We may collect location data when the app is in the background to improve pickup accuracy and driver matching
- Location Sharing: Your location is shared with your driver during active rides and with emergency contacts if you use the trip sharing feature
- Opt-Out: You can disable location services through your device settings, but this will prevent you from using our ride-hailing services
- Data Retention: Location history is retained for a limited period for service improvement and security purposes
4. Data Sharing and Disclosure
We share your information only in the following circumstances:
- With Drivers: Your name, pickup/drop-off locations, and route information are shared with drivers to facilitate rides
- With Service Providers: We may share data with trusted third-party service providers who help us operate our platform (payment processors, cloud storage, analytics)
- With Emergency Services: Information may be shared with law enforcement or emergency services in response to valid legal requests or emergencies
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
- With Your Consent: We may share your information for other purposes with your explicit consent
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We take data security seriously and implement the following measures:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- Secure Storage: Personal data is stored on secure servers with restricted access controls
- Access Controls: Employee access to personal data is limited and monitored
- Regular Audits: We conduct regular security assessments and audits to identify and address vulnerabilities
- Incident Response: We have procedures in place to respond to data breaches and will notify affected users as required by law
Your Role: You also play a crucial role in protecting your data. Use a strong password, enable two-factor authentication if available, and never share your account credentials.
6. Your Rights and Choices
Under the Philippine Data Privacy Act (Republic Act No. 10173) and other applicable laws, you have the following rights:
- Right to Access: You can request access to the personal data we hold about you
- Right to Rectification: You can request correction of inaccurate or incomplete personal data
- Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements
- Right to Object: You can object to the processing of your personal data for certain purposes
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time
To exercise any of these rights, please contact us at privacy@csv2021tech.com or through our contact form.
7. Cookies and Tracking Technologies
Our website and mobile app may use cookies and similar tracking technologies to:
- Remember your preferences and login information
- Analyze how you use our services to improve performance
- Provide personalized content and recommendations
- Ensure the security and integrity of our platform
You can control cookie preferences through your browser or device settings. Disabling cookies may affect some features of our services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website and app
- Sending an email notification to registered users
- Displaying a notice within the app
Your continued use of our services after such modifications constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@csv2021tech.com
- General Support: support@csv2021tech.com
- Phone: +63 965 256 0752
- Address: Gold St, Novaliches, Quezon City, Metro Manila, Philippines
- Contact Form: Click here
Data Protection Officer: For formal data privacy complaints or inquiries, you may contact our Data Protection Officer at dpo@csv2021tech.com.